Navigating the labyrinth of office technology can feel like trying to decipher ancient hieroglyphics. You need printers that don’t jam at the worst possible moment, copiers that don’t sound like a jet engine taking off, and IT support that actually supports you. But how do you find the right company to meet all your needs?
At Ford Office Technologies, we’ve been helping businesses like yours for years. So grab a cup of coffee, sit back, and let’s demystify the world of office technology.
You want a partner who understands your business needs, not just someone trying to hit their sales quota. Look for a company that takes the time to learn about your workflows, challenges, and goals and is willing to customize an office technology solution specific to your needs.
Technology evolves faster than a chameleon on a rainbow. You need a company that stays ahead of the curve. Look for certifications, industry recognition, and a team that’s passionate about what they do. Once you are locked into a multi-year contract, you should have peace of mind that your office technology is advancing right alongside you.
Remember that time your printer decided to stage a paper jam rebellion during a critical presentation? Yeah, we don’t want that happening again. Look for a company with a stellar reputation for service and support. Ask for referrals or check out those Google reviews and look for key performance indicators such as response time, first-call resolution, and overall customer satisfaction.
One size doesn’t fit all in the world of office technology. Options are everything. Look for a company that offers a range of solutions and products to optimize your office technology requirements. This will ensure that all aspects of your company’s technology requirements work in harmony.
Working with a local, family-owned business can be like having a friendly neighbor who’s always there to help. They’re invested in the community and often go the extra mile. While they might not have the same resources as a larger corporation, they won’t see you as just a number.
While a locally operated copier provider may seem like an obvious choice, it is not always so obvious in the managed services realm. Many managed services providers utilize overseas help desk support. Make sure you’re asking the question when searching for a provider and weigh your options carefully because this decision can be critical. Overseas options might offer cost savings and extended hours, but you cannot underestimate the value of a local IT support team.
Based on the key points listed above, here are some specific questions you can ask a potential provider to ensure you’re making an informed decision:
When it comes to making an informed decision for your managed IT services, it is important to understand the difference in service models that will be proposed to you based on your budgetary limits.
While it’s tempting to choose the lowest-cost provider, it’s essential to consider the long-term value and benefits:
Remember: The cheapest option isn’t always the best value in the long run. Consider the total cost of ownership, including potential downtime, security risks, and the impact on your business operations. Investing in a reliable and experienced office technology partner can provide significant long-term benefits and contribute to your overall success.
In closing, identify your priorities and do your research before you partner with an office technology provider. While some companies may appear to offer cost savings, there are potentially detrimental reasons behind those savings. Ask questions, read reviews, understand the full range of services they provide, and keep an open mind.
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At Ford Office Technologies, we’re not just another office technology company. We’re your trusted partner, dedicated to helping your business thrive. We offer a wide range of solutions, from copiers and printers to a full stack of managed IT services. Our team of experts is passionate about what they do and committed to providing you with the best possible service.
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Contact Us
1-800-633-3673 | info@fordtech.com
Corporate Headquarters
700 Laurel Drive
Connellsville, PA 15425
Pittsburgh Office (DL Clark Building)
503 Martindale Street #130
Pittsburgh, PA 15212
Shenango Valley Location
1920 East State Street
Hermitage, PA 16148
Erie Location (formerly Kubinski Business Systems)
4525 W Ridge Rd.
Erie, PA 16506
Monroeville Office
500 Garden City Dr.
Monroeville, PA 15146
Youngstown/Warren Location
922 Great E Plaza
Niles, OH 44446
© 2020 Ford Office Technologies. All Rights Reserved
Contact Us
1-800-633-3673 | info@fordtech.com
Corporate Headquarters
700 Laurel Drive
Connellsville, PA 15425
Pittsburgh Office (DL Clark Building)
503 Martindale Street #130
Pittsburgh, PA 15212
Shenango Valley Location
1920 East State Street
Hermitage, PA 16148
Erie Location (formerly Kubinski Business Systems)
4525 W Ridge Rd.
Erie, PA 16506
814-833-4900
© 2020 Ford Office Technologies. All Rights Reserved