This is a letter of appreciation for Ford Technologies and their IT employees. A few weeks ago I was called at home in the middle of night because our internet was not working. Being a Public Water Supplier, we are a critical infrastructure, and we are required by the Commonwealth of Pennsylvania to monitor and report. I immediately called our Internet provider and was told that it was not their issue it was my IT company’s issue. I didn’t believe that to be true because this has happened in the past and it has never been Ford IT’s issue. I called Ford and I spoke with Tim and Paxton after I was told that it would be 5 days before they could come out. Those guys went above and beyond for the next almost two days to get the internet provider to figure out what the problem was. They made more phone calls and spent more time on the phone trying to help me get this issue fixed as they knew that I was going to be fined and in trouble with the DEP. After my internet had been down for almost two days, they were told that some backdoor maintenance was being performed and my IP address had been deleted. During the outage I lost over 200,000 gallons of water, I lost revenue because our phone system is VoIP so people couldn’t make payments and I had to pay some of my employees even though they couldn’t do their job. It is phenomenal in this day and time to have a company that cares enough about their clients and puts this much time and effort into helping them. You have obviously trained your employees right . I can’t thank you all enough for being so willing to help and make sure that I was taken care and always made sure that I knew what was going on with the situation. I would recommend your company and your IT service to anyone. You all gave 1,000% great customer service !! Thank you again!!
The machines were wonderful this summer! It was a major improvement over our previous situation. Having the ability to scan in documents was a true help in maintaining accurate records and keeping communication flowing. I would also like to commend the gentlemen who came out to install and the technician who later came out to set up the scan to computer feature. All of the staff has been nothing short of wonderful and we are extremely grateful for the support.
Only the best! I've been working with Ford Office Technologies for years. I've worked with other vendors and brands to purchase and maintain printing equipment and never felt like I was a priority. With Ford, it's a totally opposite experience, very warm, much more Pittsburgh friendly instead of a big corporation. I highly recommend you check them out!
Dear Tracey : Robert Schiffbauer Rick Vernon Jason Scott South Union Township wanted to extend our gratitude for preparing and executing the electronic record filing. The entire staff from pickup to delivery were professional and our records were returned very quickly. We appreciate you taking the stress and worry out of this procedure. You have made this endeavor effortless and fearless. I am amazed how rapid we can locate documents from over thirty (30) years ago . Very seldom do I give a company my highest recommendation, Ford Business Machines has earned this endorsement. Please feel free to have future clients view our operation or contact us for a reference. Thank you,South Union Township (see testimony here)
Upon my years of working with Ford Office Technologies, I can say the team of professionals they have working with myself and the company I represent are good. Any issues from support, billing to maintenance support they are there for us. Thanks for the good work!
Butler Health System has been working with Ford Office Technologies for the past 7 years, and in that timeframe Ford has become more than just a vendor that we can trust. Knowledgeable and up to date on HIPPA, they have become our advisors on what is the newest in office technology, especially for the medical field, and we look forward to our continuing relationship with them for years to come.
Lifesteps has been a customer of Ford Office Technologies since 2008. They respond to emerging needs quickly and professionally. Lifesteps have found the Ford Office Technologies team to be knowledgeable, responsive, and works with Lifesteps to provide reliable equipment so that we at Lifesteps can focus on our mission as a nonprofit Human Service provider.
After being decades behind the technology curve, our company turned the corner and decided to invest in efficiency and we are extremely happy that we partnered with Ford Business and Paperless Technologies for a part of this transformation. They were able to provide advice and support throughout our entire bulk scanning project, which included 40,000 files that our company uses on a daily basis. From start to finish, the entire project was successful and completed promptly. I would highly recommend both of these businesses and challenge you to become a more efficient workplace!!
Partnering with Ford Office Technologies has streamlined our document management systems and created a significant monthly savings to our bottom line. Ford has exceeded our expectations by combining professionalism with exceptional client service. As a family run business we were immediately impressed with the emphasis Ford places on the relationship and not the sale.
As I have expressed previously, I was very pleased with the work performed at every stage of the project. From the well thought out planning to execution and finally validation, the Paperless Technologies team was highly professional. I had complete confidence in you and your team as, over a 10 month period, you removed our 20,000 paper files, scanned the documents and returned the electronic records to Federated. There are regulatory requirements that we retain these records, many of which are confidential, and I appreciated that your team understood the this and handled the documents accordingly.
Ford's professionalism, efficiency, product knowledge, delivery, customer service and follow-up is excellent and I truly appreciate all of the support you have provided to my staff and me. Sometimes you just don't know what you are missing and you get used to dealing with products and technology that are outdated, inefficient and not cost effective. We had no idea what we were missing! Thank you for showing us the light and providing us with such a phenomenal products, outstanding service and incredible follow-up and support.
Working with the Ford Business Family is like an extension of the Stefano’s Printing Family. We have had a business relationship with Ford Office Technologies for over twenty years. It is important to us to keep our business local. Ford Business makes it easy because of their commitment and dedication to their customers.
