Field Service Support

Job Type: Full Time
Job Location: Hermitage Youngstown

Seeking professionals who will travel to client locations and provide customer field service support for the installation and maintenance of network connected copiers, printers, and scanners.


Requires a combination of technical and critical thinking skills.

  • Coordinate with the IT staff to assist in resolving underlying problems with the network or the need for any new firmware. 
  • Install and configure devices, identify, and resolve malfunctions/failures within the hardware or software system. 
  • Diagnosing and fixing equipment malfunctions or breakdowns, either on-site or remotely. 
  • Providing technical support to customers, answering queries, and resolving issues. 
  • Maintaining accurate records of installations, maintenance activities, and repairs. This may include creating service reports and updating documentation. 
  • Troubleshooting: Identifying and resolving technical problems, both proactively and reactively. 
  • Safety: Adhering to safety protocols and guidelines while working on-site. 
  • Complete required training. 
  • Obtain needed certifications especially for new products. 




  • Ensures exceptional customer service. 
  • Excellent communication ability. 
  • Comfortable working independently. 
  • Set goals with little supervision. 
  • Strong work ethic. 
  • Desire to achieve success through hard work and commitment. 
  • Valid driver’s license. 
  • Proof of insurability. 

Apply for this position

Allowed Type(s): .pdf, .doc, .docx