Seeking professionals who will travel to client locations and provide customer field service support for the installation and maintenance of network connected copiers, printers, and scanners.
Requires a combination of technical and critical thinking skills.
- Coordinate with the IT staff to assist in resolving underlying problems with the network or the need for any new firmware.
- Install and configure devices, identify, and resolve malfunctions/failures within the hardware or software system.
- Diagnosing and fixing equipment malfunctions or breakdowns, either on-site or remotely.
- Providing technical support to customers, answering queries, and resolving issues.
- Maintaining accurate records of installations, maintenance activities, and repairs. This may include creating service reports and updating documentation.
- Troubleshooting: Identifying and resolving technical problems, both proactively and reactively.
- Safety: Adhering to safety protocols and guidelines while working on-site.
- Complete required training.
- Obtain needed certifications especially for new products.
Requirements
- Ensures exceptional customer service.
- Excellent communication ability.
- Comfortable working independently.
- Set goals with little supervision.
- Strong work ethic.
- Desire to achieve success through hard work and commitment.
- Valid driver’s license.
- Proof of insurability.
