Downtime crippling your productivity? Security gaps leave you uneasy? Managed IT from Ford ensures your technology always supports, never interrupts, your business growth.
A business’s IT requirements are far-reaching and can seem very overwhelming for a small to mid-sized business. Revenues do not typically justify the expense of an entire team of professional IT experts. That’s where we come in. For a fraction of the cost of a full-time employee, our qualified experts are ready to help you solve the mysteries of IT. You no longer have to worry about the functions of your business that can stop your workflow in its tracks.
Ford Office Technologies employs a staff of highly trained and responsive IT professionals who can tailor a solution to fit your organization's full-service or IT consulting requirements and budgetary needs. Ford's remote-managed IT support can help with all aspects of your business's IT needs including servers, routers, firewalls, databases, remote monitoring, and everyday helpdesk requests. We're here to help your business run smoothly, securely, and cost-effectively so you can focus on the task at hand.
Other managed IT companies may provide similar services, but unlike the majority of other managed IT companies, Ford Office Technologies does not outsource its helpdesk services. Your issues are important to you, which means they’re important to us. You will always speak with a live IT expert and never be placed in a hold queue. This service results in a much faster call resolution and eliminates unnecessary downtime.
Additionally, other IT companies traditionally charge for each network device. Ford Office Technologies provides free support for all of your network devices including switches, routers, modems, access points, and everything in between.
Ford Office Technologies' all-inclusive package takes the worry out of your hands and puts it in ours.
There are many benefits to outsourcing your IT needs to Ford Office Technologies' talented and experienced professionals.
Your employees require quick, easy, and reliable access to your company’s network to be successful. You can’t afford to lose time or profits because of a poorly designed IT network.
View ServiceCloud computing is the next generation of data storage, software and IT infrastructure management. With cloud computing, you can easily increase capacity or add capabilities without investing in new infrastructure, training new personnel or licensing new software. This makes the technology more cost efficient than other options. You also do not need to worry about managing expensive onsite equipment. Everything is handled off-site by the expert engineers at Ford Office Technologies.
View ServiceData breaches compromise the personal information of both you and your customers. In 2021, alone, they exposed over 22 billion records.Don’t give cyber criminals the chance to find weaknesses in your company’s cyber security system. Defend your institution from all attacks from all directions.
View ServiceA virtual infrastructure reduces costs and allows your systems to respond faster. Virtualization provides benefits such as server consolidation, disaster recovery, business continuity and a test environment. The technology creates a layer of abstraction between the computing, storage, and networking of your company’s hardware and software.
View ServiceFrom the safety and security of our state-of-the-art Network Operations Center (NOC), we offer proactive remote network monitoring to precisely identify potential issues, avoid complications from slow servers, prevent security breaches, manage data spikes, and eliminate server or application crashes. Our team of experts works to ensure that we catch critical issues prior to them happening, keeping your systems and data safe from outside viruses, malware, hacking attempts, and more. With the integration of our help desk support into our managed network services, your business will flow efficiently and allow you to focus on your day-to-day operations.
With the integration of a managed security services provider (MSSP), the risk of a data breach or infiltration is minimized exponentially. Our managed security services provide you with individuals who have a focused area of expertise in a cost-effective package and alleviate the burden from your existing IT team. In the event of a data breach, network infiltration, or disaster, Ford includes a data backup and recovery plan to make sure your most fragile information stays safe and you can get back up and running quickly. Onsite server backups won’t help you in the case of theft, human error, or disaster. Data preservation and the ability to retrieve data at any point in time from any location is the foundation of business continuity.
For those industries that fall under the FTC Safeguards Rules requiring you to develop, implement, and maintain an information security program with administrative, technical, and physical safeguards designed to protect customer information, Ford's Managed Compliance Services will take the full burden off your shoulders. Our comprehensive package includes the design, implementation, and maintenance of all aspects of the safeguard requirements versus other companies that will only provide you with the instructions and require you to design and implement it yourself. In addition, Ford offers monthly cybersecurity training versus the yearly minimum requirement, and bi-annual penetration testing versus the annual minimum requirement.
We also offer additional IT services that may just be a one-time project or ongoing such as email migration, backup/cloud storage, storage space, server consultation, multiple workstations setup, server virtualization, file backup, and restoration.
Our team of certified IT professionals has a service record of fast response and first-call resolution. Our helpdesk support services are available on a customized basis to help your team with day-to-day issues such as password resets, software updates, network errors, printer issues, frozen screens, file recovery, and workstation power issues. Managed helpdesk services are also a great way to support your in-house IT team so they can focus on internal network and software issues and projects, or to act as a stand-in for any staffing time-off such as training, vacations or a leave of absence.
This is a letter of appreciation for Ford Technologies and their IT employees. A few weeks ago I was called at home in the middle of night because our internet was not working. Being a Public Water Supplier, we are a critical infrastructure, and we are required by the Commonwealth of Pennsylvania to monitor and report. I immediately called our Internet provider and was told that it was not their issue it was my IT company’s issue. I didn’t believe that to be true because this has happened in the past and it has never been Ford IT’s issue. I called Ford and I spoke with Tim and Paxton after I was told that it would be 5 days before they could come out. Those guys went above and beyond for the next almost two days to get the internet provider to figure out what the problem was. They made more phone calls and spent more time on the phone trying to help me get this issue fixed as they knew that I was going to be fined and in trouble with the DEP. After my internet had been down for almost two days, they were told that some backdoor maintenance was being performed and my IP address had been deleted. During the outage I lost over 200,000 gallons of water, I lost revenue because our phone system is VoIP so people couldn’t make payments and I had to pay some of my employees even though they couldn’t do their job. It is phenomenal in this day and time to have a company that cares enough about their clients and puts this much time and effort into helping them. You have obviously trained your employees right . I can’t thank you all enough for being so willing to help and make sure that I was taken care and always made sure that I knew what was going on with the situation. I would recommend your company and your IT service to anyone. You all gave 1,000% great customer service !! Thank you again!!
The machines were wonderful this summer! It was a major improvement over our previous situation. Having the ability to scan in documents was a true help in maintaining accurate records and keeping communication flowing. I would also like to commend the gentlemen who came out to install and the technician who later came out to set up the scan to computer feature. All of the staff has been nothing short of wonderful and we are extremely grateful for the support.
Only the best! I've been working with Ford Office Technologies for years. I've worked with other vendors and brands to purchase and maintain printing equipment and never felt like I was a priority. With Ford, it's a totally opposite experience, very warm, much more Pittsburgh friendly instead of a big corporation. I highly recommend you check them out!
Dear Tracey : Robert Schiffbauer Rick Vernon Jason Scott South Union Township wanted to extend our gratitude for preparing and executing the electronic record filing. The entire staff from pickup to delivery were professional and our records were returned very quickly. We appreciate you taking the stress and worry out of this procedure. You have made this endeavor effortless and fearless. I am amazed how rapid we can locate documents from over thirty (30) years ago . Very seldom do I give a company my highest recommendation, Ford Business Machines has earned this endorsement. Please feel free to have future clients view our operation or contact us for a reference. Thank you,South Union Township (see testimony here)
Upon my years of working with Ford Office Technologies, I can say the team of professionals they have working with myself and the company I represent are good. Any issues from support, billing to maintenance support they are there for us. Thanks for the good work!
Butler Health System has been working with Ford Office Technologies for the past 7 years, and in that timeframe Ford has become more than just a vendor that we can trust. Knowledgeable and up to date on HIPPA, they have become our advisors on what is the newest in office technology, especially for the medical field, and we look forward to our continuing relationship with them for years to come.
Lifesteps has been a customer of Ford Office Technologies since 2008. They respond to emerging needs quickly and professionally. Lifesteps have found the Ford Office Technologies team to be knowledgeable, responsive, and works with Lifesteps to provide reliable equipment so that we at Lifesteps can focus on our mission as a nonprofit Human Service provider.
After being decades behind the technology curve, our company turned the corner and decided to invest in efficiency and we are extremely happy that we partnered with Ford Business and Paperless Technologies for a part of this transformation. They were able to provide advice and support throughout our entire bulk scanning project, which included 40,000 files that our company uses on a daily basis. From start to finish, the entire project was successful and completed promptly. I would highly recommend both of these businesses and challenge you to become a more efficient workplace!!
Partnering with Ford Office Technologies has streamlined our document management systems and created a significant monthly savings to our bottom line. Ford has exceeded our expectations by combining professionalism with exceptional client service. As a family run business we were immediately impressed with the emphasis Ford places on the relationship and not the sale.
As I have expressed previously, I was very pleased with the work performed at every stage of the project. From the well thought out planning to execution and finally validation, the Paperless Technologies team was highly professional. I had complete confidence in you and your team as, over a 10 month period, you removed our 20,000 paper files, scanned the documents and returned the electronic records to Federated. There are regulatory requirements that we retain these records, many of which are confidential, and I appreciated that your team understood the this and handled the documents accordingly.
Ford's professionalism, efficiency, product knowledge, delivery, customer service and follow-up is excellent and I truly appreciate all of the support you have provided to my staff and me. Sometimes you just don't know what you are missing and you get used to dealing with products and technology that are outdated, inefficient and not cost effective. We had no idea what we were missing! Thank you for showing us the light and providing us with such a phenomenal products, outstanding service and incredible follow-up and support.
Working with the Ford Business Family is like an extension of the Stefano’s Printing Family. We have had a business relationship with Ford Office Technologies for over twenty years. It is important to us to keep our business local. Ford Business makes it easy because of their commitment and dedication to their customers.
Managed IT is an information technology service provided by Ford Office Technologies as a contractor and delivered to the customer. Ford Office Technologies is responsible for the upkeep and preventative maintenance of the IT infrastructure as well as providing onsite and helpdesk support under your service contract.
Ford Office Technologies employs a staff of highly trained and responsive IT professionals that can tailor a solution to fit your organization's IT and budgetary needs. Ford Office Technologies provides customized support packages based on a complimentary and thorough evaluation of your site's current infrastructure and listening to your needs and concerns.
1. Fully managed helpdesk solution
2. Remote and onsite support
3. Comprehensive proactive network monitoring
4. Office 365 migrations
5. In place migrations for software and hardware
6. Network security
7. Network design and implementation
8. Onsite and offsite backup management
9. Disaster recovery
• Be sure to upgrade your computer to Windows 10 if you haven’t already.
• Update Windows 10 to the latest version.
• Have your antivirus software scan the computer for viruses. (Windows Defender, Avast Antivirus, etc.)
• Restart the computer at least every couple of days.
• Restart the computer.
• Update Microsoft Teams.
• Update Windows 10 to the latest version.
• Reinstall Microsoft Teams, but only if necessary.
• Restart the computer.
• Run Windows Update to update all Microsoft Office programs.
• Install and run the Microsoft Support and Recovery Assistant by following this link: https://support.office.com/en-us/article/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f
• If applicable, check if other people are having issues as well. The problem could be exclusive to your computer.
• Restart the computer if no one else is having issues.
• Turn the copier/printer off, wait 30 seconds, and turn it back on if others are having issues.
• Make sure the cables are properly connected to the device.
• In Windows 10, go to Control Panel > Hardware and Sound > Devices and Printers > right-click the copier/printer that isn’t working > select "Troubleshoot."
• If applicable, check if other people and/or devices are having issues with the website. The website could be down if others can’t access it either.
• Go to isitdownrightnow.com. Copy and paste the link of the website you’re trying to access in the box on the page. Press "Check" to see the status of the site.
• If isitdownrightnow.com says the website is up and other people can access it, try restarting the computer.
• Try opening the website in Internet Explorer if you’re not doing so already.
• Open Outlook > click Send / Receive > verify "Work Offline" isn’t selected.
• Make sure you’re properly connected to the Internet.
• Restart the computer.
• Install and run the Microsoft Support and Recovery Assistant by following this link: https://support.office.com/en-us/article/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f
Contact Us
1-800-633-3673 | info@fordtech.com
Corporate Headquarters
700 Laurel Drive
Connellsville, PA 15425
Pittsburgh Office (DL Clark Building)
503 Martindale Street #130
Pittsburgh, PA 15212
Shenango Valley Location
1920 East State Street
Hermitage, PA 16148
Erie Location (formerly Kubinski Business Systems)
4525 W Ridge Rd.
Erie, PA 16506
Monroeville Office
500 Garden City Dr.
Monroeville, PA 15146
Youngstown/Warren Location
922 Great E Plaza
Niles, OH 44446
© 2020 Ford Office Technologies. All Rights Reserved
Contact Us
1-800-633-3673 | info@fordtech.com
Corporate Headquarters
700 Laurel Drive
Connellsville, PA 15425
Pittsburgh Office (DL Clark Building)
503 Martindale Street #130
Pittsburgh, PA 15212
Shenango Valley Location
1920 East State Street
Hermitage, PA 16148
Erie Location (formerly Kubinski Business Systems)
4525 W Ridge Rd.
Erie, PA 16506
814-833-4900
© 2020 Ford Office Technologies. All Rights Reserved