IT Technician II – Onsite at Client Location

Job Type: Full Time
Job Location: Butler

Join the area’s largest independent full-line authorized provider of the industry’s top-three manufacturers for copier, printer, and multi-function product (MFP) technology as an IT Technician II, located onsite at Client location in Butler, PA. 

The work hours are 8:00 AM to 5:00 PM, Monday through Friday. 


Job Duties and Responsibilities: 


  • Proficient in setup, configuration and Operations and Maintenance of Server Hardware/OS 
  • Proficient in setup, configuration and Operations and Maintenance of Backup Hardware/software  
  • Proficient in setup, configuration and Operations and Maintenance of Computer systems. 
  • Researches, evaluates, and recommends new computer network equipment and technologies. Analyzes current products and recommends changes/upgrades to senior management. 
  • Collaborates with other technical staff and management in the testing of new software, computer systems and network technologies. 
  • Utilizes monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace data and protocol activity. 
  • Maintains timely and complete documentation of all daily and project work, using standard methods and procedures. 
  • Devises solutions to complex operational problems within the capacity and operational limitations of installed equipment. 
  • Develops and executes contingency plans for network software and hardware failures including isolated and major outages. 
  • Diagnoses and repairs problems in a manner that prevents future errors and problems. 
  • Provides internal consulting, technical guidance, information and support to application developers, computer operations, 
  • workstation support, company management and departmental clients. 
  • Keeps abreast of relevant technologies and maintains selected technical certifications. 
  • This is a customer facing position and such this candidate must have the ability to directly interface with clients, customers, and vendors. 
  • Remote and On-site troubleshooting and support of UPS, Server hardware and software 
  • Network wiring, including patch panel jumpers and documentation, wiring patch panel to endpoints, proper termination of network jacks to patch panels, proper wiring troubleshooting 
  • Reviews Alerts for alarms via documented procedure and respond to ISP or escalate to Admins as needed. 
  • Receive, process, and inventory client equipment shipped to Ascent Data. 
  • Setup, and configure new computer equipment per client specifications 
  • Communicate with Clients directly to schedule On-Site time as needed. 
  • Prioritizing issues regarding business impact


Must Haves: 


  • Outstanding Customer Service Skills are a MUST! 
  • Strong Windows 10 Desktop Support experience. 
  • Moderate knowledge of Windows Server Systems Administration, to include: 
  • Active Directory Users and Computers and respective account management. 
  • SMB Network Share Permissions. 
  • Print Server Management. 
  • Fundamental LAN troubleshooting experience. 


A Successful Candidate will possess: 


  • 3+ years of relevant IT consulting or MSP experience 
  • Associate degree in related Technology, or have equivalent IT support experience, certifications, and/or training 
  • Familiarity with ticketing systems 
  • Excellent customer service skills and initiative 

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