Tier II Infrastructure Engineer

Job Type: Full Time



Tier II Infrastructure Engineer will provide in-depth support and lead problem solving and implementation efforts. This position is responsible for the analysis, recommendation, provisioning, installation/configuration, operation, and maintenance of systems, network and cloud infrastructure hardware, software, and related technologies ensuring that system-hardware, operating systems, software systems, and related procedures adhere to corporate standards and are operational, as required by service level agreements.

  • Proficient in setup, configuration and Operations; Maintenance of Server Hardware/OS
  • Proficient in setup, configuration and Operations; Maintenance of Backup Hardware/software
  • Proficient in setup, configuration and Operations; Maintenance of Computer systems.
  • Researches, evaluates, and recommends new computer network equipment and technologies. Analyzes current products and recommends changes/upgrades to senior management.
  • Collaborates with other technical staff and management in the testing of new software, computer systems and network technologies.
  • Utilizes monitoring, performance analysis, network management, software and hardware equipment to troubleshoot and isolate problems, gauge network performance, and trace data and protocol activity.
  • Maintains timely and complete documentation of all daily and project work, using standard methods and procedures.
  • Devises solutions to complex operational problems within the capacity and operational limitations of installed equipment.
  • Develops and executes contingency plans for network software and hardware failures including isolated and major outages.
  • Diagnoses and repairs problems in a manner that prevents future errors and problems.
  • Provides internal consulting, technical guidance, information and support to application developers, computer operations, workstation support, company management and departmental clients.
  • Keeps abreast of relevant technologies and maintains selected technical certifications.
  • This is a customer facing position and such this candidate must have the ability to directly interface with clients, customers, and vendors.
  • Remote and On-site troubleshooting and support of UPS, Server hardware and software.
  • Network wiring, including patch panel jumpers and documentation, wiring patch panel to endpoints, proper termination of network jacks to patch panels, proper wiring troubleshooting.
  • Reviews Alerts for alarms via documented procedure and respond to ISP or escalate to Admins as needed.
  • Receive, process, and inventory client equipment shipped to Ascent Data.
  • Setup, and configure new computer equipment per client specifications.
  • Communicate with Clients directly to schedule On-Site time as needed.
  • Prioritizing issues regarding business impact.



  • Outstanding Customer Service Skills
  • Strong Windows 10 Desktop Support experience.
  • Knowledge of Windows Server Systems Administration, to include: Active Directory Users and Computers and respective account management.
  • SMB Network Share Permissions. Print Server Management.
  • Fundamental LAN troubleshooting experience.
  • 3+ years of relevant IT consulting or MSP experience
  • Associate degree in related Technology, or have equivalent IT support experience, certifications, and/or training
  • Familiarity with ticketing systems.

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