Office Equipment: The Benefits of Independent Dealers


There is a continuous evolution of office equipment and technology.  With advancements in multifunctional printer capabilities, the growth of managed IT services, and the increased need for document management services, the ability of independent dealers to meet these ever-growing demands versus manufacturer direct is becoming more and more clear.  While the pull to deal directly with the manufacturer may seem very enticing, there are several benefits of working with an independent dealer that you should be aware of before making any decisions.

Multiple products to select from  

Independent dealers offer multiple manufacturer options. This benefit provides flexibility with regards to pricing and individual requirements. 

Results driven

Independent dealers are not driven by stats or numbers for any particular brand.  Instead, they are focused on listening to the customer to ensure that they are providing the right equipment or service for the desired result.  There is no need to put a spin on a product to make up for a feature that is not available. They can offer a product that has the desired feature.

Fast and reliable service and support

Every piece of equipment at some point requires service and support.  The goal of any business is to have as little down time as absolutely necessary to maximize their own efficiency and revenue potential.  Independent dealers have a far superior service infrastructure.  They are set up to better service their equipment quickly and effectively. 


Independent dealers offer more freedom in the way business is conducted.  They can more easily accommodate specific billing requests, desired delivery needs, or special service requirements. This results in a greater flexibility to most effectively accommodate a customer’s business model.

System integration

When businesses utilize multiple services offered by many independent dealers in conjunction with one another, such as document management and managed IT, they’re able to capitalize on the ability to integrate their data company wide.  When done properly, businesses can easily access any and all information necessary to conduct business more efficiently and profitably.  

Locally owned

Independent dealers are typically locally owned with a very personal stake in their reputation.  They work very hard to make sure that their business is conducted at the highest level. Upholding their reputation in the community is of utmost importance. Combine this with the fact that most locally owned businesses give back to their communities, and you have a company that is only interested in one thing – the businesses and people in their region.

There is a multitude of options when it comes to office equipment and technology. However, independent dealers have understandably taken a very important seat at the table.  They offer diversity, flexibility, responsiveness, and a local partnership. 

Ford Office Technologies is a locally and family-owned business established in 1991 and understands the importance of supporting our region and our businesses. Call 800.633.3673 today to discover the difference.

Front of Great East Plaza in Niles Ohio

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