IT Services Your SMB Must Have

Managed IT Services

IT services are crucial to any sized business. Whether you realize it or not, no matter what size your business is, technology is the glue that holds it all together. From retail establishments that are dependent on an operational website, active social media accounts, and a point-of-sale and inventory system to businesses working in an office environment that require multi-functional copiers, data management systems, data security, billing software, phone systems and so much more, every single business relies on technology in many forms. When any of these functions stop working, businesses could be looking at down time that costs thousands of dollars in lost revenue, payroll, and emergency consultant fees.

Because not every business is the same, not every business requires the same solution. In fact, if you are looking to outsource your IT services, make certain that you are working with a company that can customize a plan as opposed to providing a one size fits all solution.

Regardless of the requirements, here are a few IT services that every business should make certain they have. For a comparatively minimal fee, these services can secure your data, provide support with a phone call, and give you the peace of mind that your business can weather any technology storm.


Most IT consulting firms offer pro-active remote network support and monitoring. These services ensure that critical issues are caught prior to them happening. This proactive approach keeps systems and data safe from outside viruses, malware, hacking attempts and more. They are also able to educate regarding common user error vulnerabilities, such as phishing emails, that could lead to compromising a customers’ confidential information, including billing and credit card information.


All companies rely on some form of data that is critical to their businesses’ operation. If and when this data is jeopardized as a result of a natural disaster, malware, user error or any other number of ways, it is imperative that critical data is backed up so that you can get back to business in a matter of minutes. Many IT consulting companies recommend practicing the 3-2-1 backup method. This involves having three copies of the data on at least two different media types, with one of them being stored offsite. Costs are typically based on the amount of data being stored but are extremely cost effective given the alternative.


Have you ever forgotten your password and gotten locked out? Or had software updates sitting out there that slowed the computer down? How about accidentally deleting a file that you immediately realized you actually need? Has your system ever frozen up rendering it useless? These are all examples of issues that can be resolved by an IT help desk. Help desk services are designed to help customers resolve IT issues remotely, so that they can get back to work as soon as possible.

There are companies out there that will provide a complimentary evaluation of your company’s infrastructure and help you establish a plan that is perfectly tailored for your needs and fits within your budget.

Ford Office Technologies has experts available to discuss your immediate needs and will provide a free evaluation of your current systems. Call 800.633.3673 to schedule your appointment today.

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