Top 3 Managed IT Trends in 2022

Top 3 Managed IT Service Trends in 2022
6 MINUTE READ

Top 3 Managed IT Trends in 2022

Developing a profitable business is not easy. It takes grit and forward-thinking. So, ask yourself, are you ready to lose it all in the blink of an eye?

Every 11 seconds a company is hit with a ransomware attack. This number has curved upward substantially since 2019 and continues to grow.

Maintaining a strong suit of armor for your business through a managed IT service provider may not seem like it’s worth the money to some until it takes their entire business down in a single day. In this article, we discuss how to prevent this from happening through three of the top managed IT service trends in 2022.

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SKIP THE LINE:
Increased Network Monitoring
Client-Focused Help Desk Services
Disaster Recovery

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Increased Network Monitoring

It’s the oldest trick in the book, maintaining a great defense creates less work for the offense. Unfortunately, there are businesses that are not taking a proactive approach to monitoring and are paying the consequences. Managed IT services are critical in these situations.

In 2022, cyber threats will increase and IT providers are on high alert with increased network security. This includes, but is not limited to, cloud service trend identification and correlation, continued training on emerging technology, SaaS technology monitoring (where applicable), proactive alerting and troubleshooting, and regular patch maintenance and system updates. By hiring these services out, owners have more time to focus on growing their business instead of stressing over an unsecured network.

Related Article: 6 Things to Look for in a Good IT Partner

Client-Focused Help Desk Services

As companies shifted to remote work in 2020, there was a significant increase in help desk ticket requests. For many internally managed IT departments with a limited budget for staff, this became increasingly difficult to keep up with. To remediate the situation, many hired out help desk services so that they can focus on monitoring, disaster recovery, and implementing new solutions for their teams.

A telling sign for a managed IT company in 2022 is its willingness to go above and beyond to ensure that service is client-focused. By this, we mean that they are able to take on any task that is thrown their way, whether it is a simple password reset or a complex disaster recovery solution. Without the budget of a large corporation, small to mid-size businesses typically can not maintain an IT team that can handle the fluctuating ticket volume and high-level risk mitigation. That’s where managed IT services have the upper hand. Quality providers are able to provide both volume management and high-level knowledge at a fraction of the price of even one internal team member.

Disaster Recovery

So, you thought it would “never happen to you” and then… it happened? Don’t fret, act fast. In most cases, managed IT providers have the training to recover a large percentage of your data and devise plans to ensure that it does not happen again.

To decrease the risk of information loss, providers can proactively work with your team to:

  1. Identify the risk of natural disaster, man-made, or cyber technology-related incidents
  2. Determine key applications, files, and digital resources
  3. Create a plan for off-site storage and backup procedures

As technology evolves, so do the applications, files, and resources that are critical to your business. To ensure that everything is secure, create a consistent schedule for testing and updating the company disaster recovery plan.

Related Article: Cybersecurity Scams Targeting Small Businesses in 2022 

Overall, a business is only as good at its cyber security and recovery plan. Even the most profitable business is susceptible to security breaches without the proper systems in place. We highly recommend speaking to several managed IT providers to find the best fit for your business needs. Finding the correct provider is just as important as developing a proactive plan.

 

Want a customized solution based on your needs? Not quite sure where to go from here? Let the experts at Ford Office Technologies give you a hand at 1-800-633-3673 or by emailing info@fordtech.com

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